Shipping & Delivery Policy

Crest ships internationally to the United States, United Kingdom, Canada, Ireland, Australia, New Zealand and several EU countries. The countries available for delivery are shown in the checkout address selector.

A flat standard shipping fee is added at checkout and shown in USD before you pay. Any import duties or local taxes, where they apply, are the responsibility of the recipient and are indicated at checkout where possible.

Orders are usually prepared for dispatch within 1–3 business days. Typical delivery is 3–7 business days domestically and 7–15 business days internationally after dispatch, depending on destination and carrier. Larger kits may ship in more than one parcel.

We dispatch through established parcel carriers. Once your order ships, we email tracking details so you can follow delivery. Please keep an eye on tracking and be available to receive larger kits.

If a parcel arrives damaged, is significantly delayed or appears lost in transit, contact support@creprosco.shop with your order reference. We will investigate with the carrier and arrange a replacement or refund in line with our Returns & Exchanges Policy and Refund Policy.

Please make sure your delivery address, postal code and contact details are correct at checkout. We cannot be responsible for delays or losses caused by an incorrect or incomplete address; contact us quickly if you spot an error and we will help where we can before dispatch.

For anything about delivery, contact support@creprosco.shop or call +44 7513353153 during Monday to Friday, 9:00–18:00 GMT.